Applied technological strategies to increase revenue and reduce costs for regional US health plan by establishing a future state architecture framework using PMLC best practices and SDLC methodology to enable governance of a $3.5 million ERP program to support business and IT delivery risks.
Strategy Planning
For BPO/ITO startup firm, develop go-to-market strategies and framework to develop and implement US service delivery model and migrate existing global customers exceeding annual goal within 6 months with contracts over $40M.
Leveraging Technology to drive client-centric offering
Develop business and technology strategy to create a multi-year program to build out online capabilities for multiple lines of business; consolidate all related self service initiatives under one program; delivering a website infrastructure with security and basic self service transactions; and leverage the infrastructure and integrate or replace the online solutions developed to date to achieve market parity.
Management Consulting to generate ROI
Manage Practice and Business Development, Organizational Transformation, Business Process Redesign, Strategic planning, including business case development, cost benefit analysis and ROI to support and manage multi-year complex enterprise projects. Managed business and technical teams implementing Facets, Provider NetworX and QNXT products ranging from $100K to over $500 million based on aggressive timelines and budget constraints.
Applied Best Practices to drive innovation and synergy
Strategic initiatives to establish PMO operations and BPO capabilities to support client multi-sourcing programs comprised of blended-shore teams supporting enterprise implementations for core claims, care management, eFinance and asset management solutions for large regional Health Payers and Providers in the Commercial, Public and Government (Medicare) sector.
